Sales and Purchase Terms 

 

Effective from: 11.12.2025 

Please read these purchase terms carefully, which apply to the  purchase of services and digital products (hereafter referred to as  “products”) from Aina Dulsrud ENK. The products include, but are not  limited to, 1:1 coaching and group coaching, courses, programs,  workshops, and templates. 

By purchasing products from Aina Dulsrud ENK, you accept these  terms. The terms may be updated from time to time without notice, but  you will be informed if significant changes are made. 

All processing of personal data is carried out in accordance with  applicable privacy laws and our privacy policy. 

When purchasing products from Aina Dulsrud ENK, you accept that  your name, address, phone number, and email address will be stored to  manage the purchase and send relevant information related to the  purchase. 

1. Parties 

Seller: Aina Dulsrud ENK, organization number 834200422,  represented by Aina Dulsrud (hereafter “Seller”). 

Buyer: The person or company making the purchase, either as a private  individual (consumer) or as a business (hereafter “Buyer”). 

2. Products and Service 

These sales terms apply to all products and services offered by the  Seller, including but not limited to: 

•  One-on-one coaching: Coaching sessions are agreed individually,  and a separate coaching agreement is signed. Payment is made in  advance unless otherwise agreed. 
•  Legal advice: Legal advice sessions are agreed individually, and  payment is made in advance. Specific purchase terms are  specified upon ordering.
•  Online programs: The Buyer receives digital access to the  program immediately after purchase, unless otherwise specified.  This usually involves downloadable files. Further distribution or  commercial use is not permitted without written consent. 
•  Templates: Templates are available for download after purchase  and are for personal use only. Further distribution or commercial  use is not permitted without written consent. 

3. Prices and Payment 

All prices are stated in Norwegian kroner (NOK) and include VAT when  and where it is required. Payment is made via approved payment  solutions, such as invoice or Stripe. The Buyer will receive an order  confirmation by email after payment is completed. For advisory  services, payment must be completed before the agreement can be  carried out, unless otherwise agreed. 

4. Delivery 

Delivery takes place after payment is completed. See point 2 for further  description. In case of technical problems, you can contact the Seller at  [email protected] for assistance. 

5. Purchase Terms for Businesses 

The right of withdrawal does not apply to businesses when purchasing  digital products and services. Any disputes between the parties shall be  resolved according to Norwegian law and handled in Norwegian courts. 

6. Purchase Terms for Consumers 

6.1 Right of Withdrawal 

For consumers, the Right of Withdrawal Act applies, which grants a 14- day right of withdrawal for purchases of digital products, provided that  downloading or streaming has not started. Once the product has been fully delivered, the right of withdrawal lapses in accordance with Section  22 of the Right of Withdrawal Act. When purchasing digital products, the  Buyer confirms by downloading that they waive the right of withdrawal.

To exercise the right of withdrawal, you must contact the Seller in  writing at [email protected]. 

6.2 Complaints 

Consumers have the right to complain about defects in the product in  accordance with the Consumer Purchase Act. Complaints must be made  to the Seller within a reasonable time after the defect was or should  have been discovered, and the message must be sent in writing to  [email protected]. 

7. Cancellation and No-Show 

Legal advice or coaching sessions must be canceled in writing no later  than 48 hours before the agreed time. If canceled later than this, or in  case of no-show without cancellation, the full amount will be invoiced,  and no refund will be given. 

If the Buyer wishes to reschedule the session, this can be done at no  extra cost, provided the cancellation was made within the 48-hour  deadline. For late cancellation or no-show, the session is considered  used, and a new purchase is required to book a new session. 

8. License and Usage Rights 

All content delivered by Aina Dulsrud ENK, including but not limited to  course materials, videos, texts, templates, and other digital material  (collectively referred to as “the Material”), belongs to the Seller and is  protected by copyright laws and regulations. 

By purchasing our products, the Buyer receives a limited, personal, non exclusive, and non-transferable license to use the Material only for their  own private use or for their own purposes within their business. This  license does not grant the right to distribute, resell, license, or otherwise  make the Material available to third parties, unless there is a written  agreement with Aina Dulsrud ENK. 

It is strictly forbidden to copy, modify, distribute, publish, or use the  Material for commercial purposes without express written permission from the Seller. Any breach of these rights will result in liability and may  lead to claims for financial loss, as well as legal action. 

Violation of the license terms may result in immediate termination of  access to the product, without the right to a refund, as well as liability  for financial loss and possible legal action. 

Any unauthorized use, including copying, modification, distribution, or  resale of the Material without express written permission from the  Seller, will be considered a breach of copyright and may result in legal  action. In such cases, the Seller reserves the right to: 

•  Claim financial compensation for lost income or damages. • Immediately terminate all access to the Material without refund. • Initiate legal action to enforce rights. 

9. Termination of Agreement and Force Majeure 

9.1 Termination of Agreement: 

The Seller may, if the customer relationship is deemed inappropriate,  does not align with the company’s values, or in case of breach of terms,  non-payment, or breach of other provisions mentioned in these terms,  terminate this agreement at their own initiative. This entails exclusion  from services and products. 

A specific assessment will be made as to whether any refund should be  given in such cases. 

The Buyer does not have the right to terminate the agreement in any  other way than as stated under point 6 in this agreement. 

9.2 Force Majeure 

Except for the obligation to make agreed payment, neither party is  responsible for failure to fulfill their obligations under the agreement  during a period when the party cannot fulfill the obligations due to  events beyond their control, such as strike, fire, flood or other natural  disaster, war or rebellion, cyberattack, and acute or serious illness.

In case of illness or force majeure, products will continue as planned,  but a substitute for Aina Dulsrud ENK may be appointed if necessary.  There will be no price reduction for a substitute. 

This is provided that the party unable to fulfill its obligation under the  agreement immediately notifies the other party of the situation and  provides sufficient information so that the other party can assess the  situation and limit its own loss. 

If such a situation arises, the parties will generally not be exempt from  obligations under the agreement, but fulfillment will be postponed until  the force majeure condition ceases. If the condition is prolonged, the  company will be exempt from its delivery and compensation  obligations. 

10. Limitation of Liability 

The Seller gives no guarantees regarding results. Results in coaching  depend on many factors, primarily your own willingness to work,  openness, and ability to work on yourself between sessions. Coaching is  about providing insight, tools, and support to make new choices. All  learning is for educational purposes, and you are responsible for your  own actions. The Seller is not responsible for the Buyer’s results from  group coaching, purchase of programs, participation in courses, or use  of templates, as this depends on the Buyer’s effort and prerequisites. 

The Seller is not responsible for financial loss, misuse of templates, or  consequences of choices you make based on course content or 1:1  coaching. 

The Seller disclaims any responsibility for loss or damage resulting from  the use of the products or services. 

The Seller provides services as a legal advisor, but not as a lawyer. The  products should not be regarded as legal assistance. 

All products you purchase from the Seller are used at your own risk and  can in no way replace legal assistance in individual cases. The Seller and  the Seller’s representatives cannot be held responsible, in whole or in 

part, for inadequate adaptation of templates, failure to comply with  course information, etc. 

The Seller is also not responsible for technical problems that prevent  access to courses or templates if the problem lies with the Buyer, such  as lack of internet access or faults on their own devices. 

11. Security and Virus Responsibility 

The Seller takes reasonable precautions to ensure that all digital  content delivered through our services is free from viruses and  malware. However, the Seller does not accept responsibility for any  damage or loss that may occur as a result of the Buyer’s downloading or  use of such content, including but not limited to viruses, trojans,  malware, or other security threats. 

The Buyer is responsible for implementing adequate protective  measures, such as antivirus software, firewall, and other necessary  security measures to protect their IT system. 

12. Changes to Terms 

The Seller reserves the right to change the terms without notice. Buyers  will be notified of significant changes via email. 

13. Privacy and Cookies 

We process personal data in accordance with applicable privacy  legislation (GDPR). For more information, see our privacy policy and  cookie policy on the website. 

Important for course participants: If the Buyer does not wish to be seen  on video during online courses, the Buyer must turn off the camera  themselves. The Seller is not responsible for recording or further  sharing of such content if the Buyer has failed to deactivate the camera.

14. Confidentiality 

All information shared between the parties, including during one-on one counseling, is treated confidentially. The Seller has a duty of  confidentiality under Norwegian law. 

15. Disputes 

Disputes between the Buyer and Seller shall be attempted resolved  amicably. If this is not possible, the case will be brought before  Norwegian courts with Vestoppland and Valdres District Court, venue  Gjøvik, as the legal venue. These terms and all questions regarding  products are governed by Norwegian law. 

We are committed to ensuring our customers are satisfied with the  services and products we deliver. If you as a customer are dissatisfied  for any reason, please notify us as soon as possible. 

If dissatisfied, contact us at [email protected] so we can try to  resolve the matter directly.